Ask 6 questions to identify the problem

  • January 27, 2013

Begin every conversation geared toward problem-solving by identifying the problem and how it might be solved. Six questions should guide your actions.

Sync MS Office 365 with your iPhone

  • January 25, 2013

The growing popularity of Micro­­soft Office 365 means that many iPhone users must learn how to sync their Office 365 mailboxes with their phones.

Secrets of a mentor to future CEOs

  • January 24, 2013

In his 15 years as CEO of ICICI Bank, K.V. Kamath says he spent 30% of his time mentoring employees. The 65-year-old native of India views mentoring as a natural part of...

How Leaders Gain Momentum

  • January 24, 2013

Watch the Super Bowl next week and I can guarantee two things: You’ll see far too many camera shots of celebrities at the game, and the word momentum will be...

Insubordinate employee … or not?

  • January 22, 2013

Problem: If an employee’s insubordinate behavior was caused by her bipolar disorder and you fire her, is the termination a violation of the Americans with...

You have 30 seconds to impress me

  • January 22, 2013

When addressing senior executives, every minute counts. Make your point succinctly—without tangents or long stories—and end decisively. Consider these...

Handy Tips for Handouts

  • January 21, 2013

When most people think about creating handouts for a PowerPoint presentation, they think simply about printing copies of their slides, 1, 2 or 3 per page with...

Be a human highlighter

  • January 21, 2013

Highlighting your achievements to those who can advance your career can be painfully awkward. But research shows that to get ahead, we have to make those with influence...

How should I handle a rude investigator?

  • January 19, 2013

Q. I’m dealing with an enforcement agency investigator who is really rude. She accuses me of hiding information, threatens to subpoena information and says things...

5 steps to giving effective feedback

  • January 18, 2013

You give instructions, but people don’t follow your lead. The solution is to prepare so that you provide supportive, timely coaching. Follow these five steps to...