Speaking up about something you think a superior is doing wrong is intimidating and risky. From calling attention to a serious violation to questioning a simple business...
Knowing which customers are spending more or less is the ultimate metric for tracking and analyzing performance. Understanding customers starts with collecting data, and...
When a volunteer for a nonprofit organization is “fired” from his voluntary position and the organization subsequently reports the circumstances to his...
Employee one-on-ones are critical meetings leaders can leverage to understand employee interests, strengths and weaknesses; to build a sense of mutual trust and respect;...
Q. One of our employees suffers from arthritis and has complained that the temperature of the office triggers joint pain. She has requested that we heat the entire...
Unless you’re a trained stenographer, keeping thorough minutes can be a challenge. If you’re responsible for taking minutes, here are three tips to help you...
Although supervisors need a wide array of people skills and certain technical abilities, nothing is more critical to supervisory success than credibility. When...
Issue a command that people disregard because you’ve allowed them too much power to write their own rules and your demise as a leader will be slower and more...
This year, America's largest annual gathering of HR professionals rolled south to the Big Easy, as 15,145 HR and business leaders attended the Society for Human Resource...
Employees spend an average of 13 hours a week reading and responding to email, according to The McKinsey Global Institute. Luckily technology can alleviate some of the...
The Texas Supreme Court has reversed a lower court’s decision that urinary incontinence is not a disability under the state’s disability discrimination laws.
A federal judge in New York, presiding over a U.S. Department of Labor lawsuit, has found that First Bankers Trust Services breached its duties of prudence and loyalty...
Jamie Dimon prefers to share information—strategic initiatives, financial results, etc.—with a wide range of employees. Through this inclusive approach,...
Laura Golonka, the executive assistant to the president of Combined Insurance in Chicago, says patience and persistence are among the most important qualities she has...
Make sure all supervisors understand that they must never criticize employees for taking FMLA leave. For employees who need to care for their own serious health...
Q. As a labor cost-cutting measure we are scheduling employees for three weeks on and one week off. We expect to keep this schedule indefinitely. Can employees collect...
