Knowing which customers are spending more or less is the ultimate metric for tracking and analyzing performance. Understanding customers starts with collecting data, and...
Although supervisors need a wide array of people skills and certain technical abilities, nothing is more critical to supervisory success than credibility. When...
Being a manager requires that you strike a number of sensitive balances with your team and peers: You want to develop authentic and respectful relationships, while...
Most leaders like to celebrate success. But if you want employees to innovate, think about the benefits of celebrating failure, too. After all, no less sweat, toil or...
As a supervisor, you have many opportunities to affirm the ideas and actions of your employees. But sometimes, you need to say “no.” The challenge is to...
Reed Hastings believes that talented people thrive when you simply leave them alone. So the co-founder and CEO of Netflix created a culture of independence.
Q. I just accepted a midlevel manager job. Yesterday, I met with a senior vice president who I’ll have to work with regularly. He said, “I don’t suffer...
Persuasion is not manipulation. If a connection between those words crosses your mind, it is time to eradicate it — and my goal in this short post is to help you...
Eric Schmidt joined Google as its CEO in 2001. Even though the company was already a smashing success, he knew his job wouldn’t be easy. Schmidt, 61, understood...
Sports commentator Mike Pesca, in considering how Adam Silver of the National Basketball Association and Roger Goodell of the National Football League run their...
