When I ask people to list the qualities of great leaders, micromanager never makes the list. But if I ask people to list mistakes leaders make, micromanagement is...
Few men in politics have been admired by both sides of the aisle. Former Secretary of State Colin Powell is one such man. In his memoir, It Worked for Me: In Life and...
The term “servant leader” applies to executives who lack huge egos. They win allegiance by positioning themselves as supportive allies, not bossy tyrants....
Growing up, no one considered Harry Truman a leader. He was a kid with thick glasses who mostly stayed home, working the farm or reading. But the course of his life...
Ventriloquist Mark Hellerstein, who served as the CEO of oil and gas company St. Mary Land & Exploration Co. from 1995 to 2007, describes how he became a successful...
How did a young man from Cocoa Beach, Fla.—a place not known as a surfing haven—become the greatest surfer of all time? Luck? No, unbelievable drive and...
What works for employees of Cherry Hill Volvo in South Jersey? The attitude of the company’s owner. Workers at the 51-year-old Volvo dealership say the...
When David Cote took the reins at Honeywell in 2002, the company was still reeling from a series of unfortunate events. Having trained under GE’s Jack Welch, Cote...
Knowing, beyond a doubt, what customers want requires a zealous commitment to metrics. And no one commits better than Jeff Bezos, CEO of Amazon. Here’s what a...
When this subject comes up in training and coaching leaders, here is the most common question I get: “How can I convince my people to give better customer...
Chrysler Group doesn’t leave employee productivity, improving quality and safety or reducing manufacturing waste to chance. It sends employees to school to learn...
We learn in lots of ways and there are lots of tools that can be a part of our overall learning strategy—whether we are thinking about that personally or for our...
In 1986, Richard Manoogian was CEO of Masco, a maker of faucets and household products that had produced 29 straight years of earnings growth. The firm was generating...
You can trumpet your organization’s core values and unshakable ethics. But your actions will influence what employees think far more than your words.
To bring cultures together, identify differences in attitudes and work habits. Then address the differences so that everyone gains a better understanding of their...
A few hours after you hear a presentation, ask yourself, “What do I remember?” If you recall anything, it will probably be a story. No matter how well a...
For generations, Procter & Gamble innovated from within. The giant consumer products company that makes Tide detergent and Crest toothpaste conducted...
