Issuing an oral reprimand

  • June 15, 2018

The first step in formal disciplinary action is an oral reprimand. Before you take this major step, however, be sure of the facts.

Feedback doesn’t have to fall on deaf ears

  • June 07, 2018

Ever feel like the feedback you give to your employees falls on deaf ears? Do you find that despite giving feedback often, the same frustrating patterns are consistently...

Why you need real-time feedback

  • June 07, 2018

Make it a priority to ask for feedback as you go throughout your day. Just make sure you choose the right people to evaluate you.

Was that a lack of training or common sense?

  • May 29, 2018

Employees discharged for unprofessional conduct sometimes try to blame their problems on a lack of training. They argue that they had no way of knowing that their...

5 signs employees are ready to bolt

  • May 22, 2018

People rarely leave their jobs unannounced. They may not use words, but in one way or another, they typically signal their intention to leave. Watch for these key...

Turning complaints into requests

  • May 21, 2018

Managers and leaders become empowered by interrupting and redirecting complaints into powerful, actionable, requests. In this article we are going to share a couple of...

Did Starbucks fail at communicating policy?

  • May 18, 2018

It’s likely that the Starbucks incidents reveal some form of discriminatory animus on the part of individual employees. But from a management and HR perspective, there...

Lead staff who resist supervision

  • May 17, 2018

As a leader, you need your employees to accept your guidance and follow your rules, so address the behavior immediately, following this advice.

Remember this term!

  • May 16, 2018

Media richness theory, introduced by Richard L. Daft and Robert H. Lengel in 1986, holds that some methods of communication reproduce information much more effectively...

4 Fears That Keep Us from Innovating

  • May 16, 2018

Leaders are often telling me they wish they were more innovative. More often though, they tell me they wish their teams were more innovative. Both of these...